Skip to main content
  • Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • (020) 8346 1516
  • Text Size
    • Increase Text Size
    • Decrease Text Size
    • Reset Text Size
Squires Lane Medical Practice Providing NHS services
Providing NHS services
Search
Show Main Menu
  • Home
  • Doctors & Staff
  • Surgery Times
  • Clinics
  • Practice News
  • Contact Us
  • COVID-19 updates
  • eConsult
  • When we are closed
Show Side Menu
View, print or save our practice booklet (PDF, 224KB)
  • Join Patient Reference Group
Useful COVID-19 Information

Key Information

  • Doctors and Staff
  • Surgery Times
  • Clinics
  • eConsultations
  • Positive Comments From Our Patients
  • Out of Hours
  • Disabled Access
  • Appointments
  • Home Visits
  • Long-Term Conditions
  • Test Results
  • New Patient Registration
  • Repeat Prescriptions
  • Patient Participation Group
  • GDPR
  • Confidentiality
  • Other Information
  • Practice Policies & Procedures
  • Complaints, Comments & Suggestions
  • Useful Contacts
  • Practice Area Map
  • CQC Reports
  • FFT Monthly Responses
  • Publication of Earnings Information
  • TB BCG vaccine & your baby
  • Self Help
  • Why Are GP Practices Still Working Differently
  • Live Well
  • Conditions A to Z

BBC Health News

  • Doctors strikes: BMA and Streeting talks 'constructive'17 Jul 2025 19:00Resident doctors will walk out for five consecutive days from 25 July over a dispute about pay.
  • 'Unfair' NHS wait lists revealed in official report17 Jul 2025 16:16Data for the NHS in England shows the waiting list for gynaecology is one of the largest.
  • Babies made using three people's DNA are born free of hereditary disease16 Jul 2025 22:00The method was pioneered by UK scientists to overcome devastating, often fatal inherited diseases.
  • New science centre aims to help fight pandemics17 Jul 2025 11:42The government wants to invest billions to make the National Biosecurity Centre the largest in Europe.
  • Physician associates need new job title, says review16 Jul 2025 15:02It also recommends PAs and AAs wear standardised clothing and badges to distinguish them from doctors.
  • Biggest human imaging study scans 100,000th person15 Jul 2025 00:40UK Biobank scientists say the human body can be studied in greater detail than ever thanks to people like Steve.
Home > FFT Monthly Responses

FFT Monthly Responses

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.

Launched in April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England and, since October 2013, all providers of NHS funded maternity services. Since it began, the FFT has produced more than 4 million pieces of feedback.

The FFT is now being rolled out to additional areas of NHS care making the opportunity to leave feedback possible in almost all NHS services. The FFT has just become available to many additional patients, going live in 8000 GP practices across England from 1 December 2014 and in all NHS-funded mental health and community health services from 1 January 2015. From 1 April 2015, it will be expanded to NHS dental practices, ambulance services, patient transport services, acute hospital outpatients and day cases. The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.

While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.

FFT question: “We would like you to think about your recent experience of our service. How likely are you to recommend our services to friends and family if they needed similar care or treatment?”

The response options are as follows: extremely likely; likely; neither likely nor unlikely; unlikely; extremely unlikely; and don’t know.

Please view monthly responses for our practice below.

Monthly Responses 2024

Monthly Responses Apr 2019 - Mar 2020 (XLSX, 36KB)

Monthly Responses Apr 2018 - Mar 2019 (XLSX, 62KB)

Monthly Responses Apr 2017 - Mar 2018 (XLSX, 65KB)

Monthly Responses Jan 2015 - Mar 2016 (XLSX, 62KB)

Last Updated 9 Jan 2025

Share

  • Print
  • Facebook
  • Bluesky
  • X (Twitter)
  • LinkedIn
Local Services
Estate &
Letting Agent
Taxi
Wills
& LPA
Funeral
Services

Site

  • Sign In
  • Sitemap
  • Back To Top

About

  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution

Contact

Squires Lane Medical Practice

2 Squires Lane, Finchley, London, N3 2AU

  • (020) 8346 1516
© Neighbourhood Direct Ltd  2025
Website supplied by Oldroyd Publishing Group

Loading...

Local Services
Estate &
Letting Agent
Taxi
Wills
& LPA
Funeral
Services