Practice
Charter Standards
Comments/Suggestions/Complaints
Please enter any comments/suggestions or compliments in the Compliments/Suggestions Book located at the reception desk.
If you wish to make a complaint, please either speak to the practice manager or ask the receptionist for a complaint form.
To discuss any aspect of our services please ask to see the practice manager.
Use Of Personal Information
The practice manages the confidentiallity of you rmedical records in accordance with the Data Protection Act 1998. Please note that medical records are subject to inspection by the Primary Care Trust, or its equivalent, for the purpose of financial audit, record validation and research. Should you wish your records to be excluded from such inspection or use, please speak with the reception staff.
Disclosure Of Patient Information
In accordance with the data protection act 1998 everyone working in the NHS has a legal duty to maintain the highest level of confidentiallity about patient information. Your medical history is recorded on our computer system and in paper records which are accessed by authorised users only.
Disclosure of identifiable patient information to outside agencies will only be done after recieving permission from the patient.
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